Status Codes and Actions

The table below shows the status codes seen most often by SBT clients.

Some status codes have extended descriptions with information on why a code is sent and the actions clients should take. Please see our KB article on Extended Status Code Descriptions. That article is also linked in the relevant status codes below: 99, 101, 102, 200, and 211. Note: SBT HubSpot registration is required to view the Knowledge Base.

Status Code API Status Response UI Status Description SBT Automatic Actions Client Actions
-1 Unknown Carrier Message Queued None None
99 Your message has been queued in the Platform Message Queued None None; click here for more detail.
100 Message was successfully delivered Delivered None None
101 Message was successfully delivered to the carrier Sent to Carrier None None; click here for more detail.
102 The message has been queued for delivery to the carrier Queued to Carrier None None; click here for more detail.
110 Stopfail – Not a Subscriber Stopfail – Not a Subscriber None This phone number has never been opted in. To send them text messages, the phone number will need to go through the opt-in process. 
111 Stopfail – Inactive Subscriber Stopfail – Inactive Subscriber Phone number unsubscribed by SBT.  This phone number has been unsubscribed on the SBT platform using one of the opt-out methods. Unsubscribe the number on your platform and on the SBT platform.
112 Stopfail – Blocked Subscriber Stopfail – Blocked Subscriber None A phone number SBT has blocked from the platform. Unsubscribe the number on your platform and on the SBT platform.
113 StopFail – Carrier Not Supported StopFail – Carrier Not Supported This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) None
114 StopFail – Invalid Number StopFail – Invalid Number None Unsubscribe the number on your platform and on the SBT platform.
115 StopFail – Landline Number StopFail – Landline Number None Unsubscribe the number on your platform and on the SBT platform.
116 StopFail – VBT In Process StopFail – VBT In Process None If using the PIN or Reply Yes opt-in method, these are numbers which have not completed the opt-in process. The customer must provide the PIN or reply YES. 
120 StopFail – Non-FTEU Carrier StopFail – Non-FTEU Carrier None Unsubscribe the number on your platform and on the SBT platform.
200 The message was undeliverable and no explanation was provided from the carrier Undeliverable None Retry; After 3 fails, unsubscribe the number on your platform and on the SBT platform. Click here for more detail.
201 The carrier has blocked SMS traffic to the handset Blocked Number This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) None
203 The phone number is no longer in service Deactivated Number SBT will unsubscribe the phone number from the platform the following day during the nightly deactivations.  Unsubscribe the number on your platform and also on the SBT platform.
204 No message content provided, message was too long, or message contained invalid characters Invalid content None Follow-up with SBT Customer Support to re-evaluate message template.
205 The phone number belongs to a country that is not supported Unsupported Country None Unsubscribe the number on your platform and also on the SBT platform.
206 The carrier was unable to forward the message to the handset Unable to forward This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) None
208 The carrier ID provided was invalid Invalid carrier Customer has changed carriers; SBT will deliver on new carrier.  Please retry; After 3 fails, unsubscribe the number on your platform and on the SBT platform.
209 Carrier Not Found Carrier Not Found None Unsubscribe the number on your platform and on the SBT platform.
210 Subscriber insufficient credits Subscriber insufficient credits None The subscriber—the end user/consumer—must buy more service credits from their carrier.
211 Invalid destination address Invalid destination address This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) Retry. After 3 failed attempts, unsubscribe the number on your platform and the SBT platform. Click here for more detail.
212

Message content blocked

Block – Review

None Do not reattempt. Follow up with SBT support.
213

Message blocked, unsubscribe

Block – Unsubscribe

None Do not reattempt. Unsubscribe.
214

Blocked due multiple identical or similar messages within an hour to the same subscriber

Flood Filter

None Review traffic. A single number can only receive 20 varied messages and 6 identical messages per hour.
404 System Error Temporary system error by carrier None Retry submit after 24 hours.
408 A provided parameter was invalid Invalid parameter None Follow up with SBT Customer Support.
409 Account misconfiguration detected Config error None Follow up with SBT Customer Support to check org codes.
410 Carrier not supported by aggregator / No delivery route defined for carrier Invalid route None Recommend for you to unsubscribe the number on your platform and also on SBT platform.
411 Carrier TPS Rate Exceeded Carrier TPS Rate Exceeded None Retry campaign.
412 Carrier Daily Volume Exceeded Carrier Daily Volume Exceeded None Retry campaign after 24 hours.
572 Campaign information is not provisioned for this carrier or is not active Campaign not provisioned This will roll to DualDelivery™ on a Long Code (Only applicable for accounts with DSC and 10DLC) None
800 Message undeliverable due to restriction in communication code used LC_Replaced None Follow up with SBT Technical Support.