SBT API & Docs
General

Status Codes and Actions

Sl.No. Status Code. Status Description – Response to API Request Status Description in UI Action Required
         
1 -1 Unknown Carrier Message Queued None
2 99 Your message has been queued in the Platform Message Queued None
3 100 Message was successfully delivered Delivered None
4 101 Message was successfully delivered to the carrier Sent to carrier None
5 102 The message has been queued for delivery to the carrier Queued to carrier None
6 110 Stopfail – Not a Subscriber Stopfail – Not a Subscriber Remove from text campaigns
7 111 Stopfail – Inactive Subscriber Stopfail – Inactive Subscriber Remove from text campaigns
8 112 Stopfail – Blocked Subscriber Stopfail – Blocked Subscriber Remove from text campaigns
9 113 StopFail – Carrier Not Supported StopFail – Carrier Not Supported None – This will roll to DualDelivery™ on a Long Code
10 114 StopFail – Invalid Number StopFail – Invalid Number Remove from text campaigns
11 115 StopFail – Landline Number StopFail – Landline Number Remove from text campaigns
12 116 StopFail – VBT In Process StopFail – VBT In Process None
13 200 The message was undeliverable and no explanation was provided from the carrier Undeliverable Please retry; After 3 fails, unsubscribe the number
14 201 The carrier has blocked SMS traffic to the handset. Reasons may include non-payment or short code blocks, per the subscriber request Blocked Number None – This will roll to DualDelivery™ on a Long Code
15 203 The phone number is no longer in service Deactivated Number Remove from text campaigns
16 204 No message content provided, message was too long, or message contained invalid characters Invalid content Follow-up with SBT Client Consultant to re-evaluate message template
17 205 The phone number belongs to a country that is not supported Unsupported Country Remove from text campaigns
18 206 The carrier was unable to forward the message to the handset Unable to forward None – This will roll to DualDelivery™ on a Long Code
19 208 The carrier ID provided was invalid Invalid carrier SBT Logic – customer has changed carriers; SBT will deliver on new
20 209 Carrier Not Found Carrier Not Found Remove from text campaigns
21 210 Subscriber insufficient credits Subscriber insufficient credits Self-explanatory
22 404 System Error Temporary system error by carrier Retry submit after 24 hours
23 408 A provided parameter was invalid Invalid parameter Follow-up with SBT Technical Support
24 409 Account misconfiguration detected Config error Follow-up with SBT Client Consultant to check org codes
25 410 Carrier not supported by aggregator / No delivery route defined for carrier Invalid route Remove from text campaigns
26 411 Carrier TPS Rate Exceeded Carrier TPS Rate Exceeded Retry campaign
27 412 Carrier Daily Volume Exceeded Carrier Daily Volume Exceeded Retry campaign after 24 hours
28 572 Campaign information is not provisioned for this carrier or is not active Campaign not provisioned None – This will roll to DualDelivery™ on a Long Code if configured
28 800 Message undeliverable due to restriction in communication code used LC_Replaced Follow-up with SBT Technical Support Team

 

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