Resources

Higher inflation combined with robust consumer demand and high interest rates has caused consumer debt to grow more than 8% over 2021 to reach the highest levels yet. According to the Q3 Quarterly Report on Household Debt and Credit, total household debt reached $15.3 trillion at the end of Q3 2022. ...

Tax season is fast approaching. Historically, about a third of taxpayers use their refund to pay off debt, however this season may hold a few unwelcome surprises. Concerns about smaller refunds, longer processing times, delayed funding, the loss of COVID-related deductions, increased spending and rumors of a recession may affect customers' financial plans, and their ability to pay off their debt. Now is a good time to get your communication and collections strategy in place so you are positioned to collect on past-due accounts....

Nordis Technologies continues to build its leadership in integrated omnichannel customer communications management and digital and print delivery with expanded text messaging capabilities through its new partnership with Solutions by Text (SBT)....

With holiday consumers in full swing preparing for their festivities, it is perfect timing for financial service providers to implement a text messaging strategy that helps clients achieve their seasonal goals. ...

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Customers expect the highest quality of communication and service from the banks and financial institutions they have partnered with to achieve their financial goals....

Customer service is the backbone of any outstanding financial institution. Implementing an SMS solution into customer service workflows can resolve problems while elevating the customer experience. Empower customer service teams with SMS....

Every spring, a fresh batch of graduates exits the sacred halls of higher education for the real world's streets of uncertainty. ...

Customer engagement is paramount for financial service providers. Increase consumer engagement in the financial sector with an SMS strategy. ...

Engaging with customers can be challenging during times of financial concern, but SMS gives businesses and users a mutually beneficial platform to communicate. SMS for business has countless benefits, and here are seven that your business could start seeing once you integrate this tool into your strategy....

Beat Inflation Woes With A Visual SMS Strategy For Easter. Create a dual SMS and visual content strategy this Easter. Solutions by Text's Emojis by Text™ and SmartURL™ will visually take your messages to the next level....

In part 2 on SMS message analytics campaign, learn how to determine your SMS campaign's ROI and the benefit of trade-off values your brand....

Text message analytics gathered for current campaigns is not only helpful in real-time but can lead to insights for future messaging and give you a better picture of your customers’ needs. Part one of this guide on message analytics breaks down a few of the analytics you can watch to maximize your efforts....

The first message that a text subscriber receives from a business must be the subscription confirmation that meets CTIA guidelines. In Part 1 of this series, we learned why compliance is the beginning of successful SMS campaigns. Now let's explore creating a compliant text message that builds trust and meets goals. Learn how to draft your first opt-in message in five easy steps....

The SMS relationship between a customer and a client begins with an opt-in message. In this two-part series, learn why compliance matters and how to create a first message that leaves a lasting impression. Part one will focus on compliance, industry regulations, and opt-in and opt-out messaging requirements....

Tax filing season is in full swing with nearly half of all consumers expected to have filed by the end of February. As refund distributions begin hitting bank accounts, help consumers achieve their financial objectives by creating an SMS campaign centered on this year’s planned spending projections....

An SMS strategy is essential with m-commerce’s rapid growth over the next three years. Learn how to start using SMS and M-Commerce together now. ...

Personalize your messaging and understand your customers' unique needs this Presidents' Day with Two-Way Texting....

With Valentine's Day spending increasing every year, learn how Emojis by Text™ and SmartURL™ are the perfect duo for your texting plan!...

When traditional opt-in methods aren’t working, try these 9 methods for building a compliant SMS subscriber list....

February's Super Bowl, Valentine's, and Presidents' Day weekends are a great time to focus on personalizing SMS messages that meet your customer's needs. Let us guide you to using these opportunities to capitalize on these events by sending personalized text messages!...

As the collateral damage from the pandemic continues to wreak havoc on the supply chain, labor supply and people’s liquidity, the pain points continue to grow for the Services and Accounts Receivable Management (ARM) industries. It’s critical for A/R professionals to recognize emerging trends and challenges and implement new strategies and technologies to recalibrate their 2022 goals. Here are four strategic initiatives to consider for 2022:...

SMS continues to be a vital tool for businesses to reach clients and customers in 2022. One of the most powerful features of SMS is personalization. Use these statistics to plan out your 2022 SMS campaigns to determine message delivery among your customer demographics....

Planning and writing content for SMS does not have to be complicated, but it should be deliberate. In this guide, we break down the steps for planning your SMS content and how to review your results for future campaigns....

If you are on the fence about adding SMS to your communication and marketing strategies, take a look at these insights that show the industry's current state and future predictions. Make 2022 the year of prioritizing your customer communication strategy....

Your SMS messaging can kickstart the year in a positive and meaningful way as customers begin shifting their focus from the winter holidays and into the hope of a fresh start in 2022. We have compiled a list of New Year's text message ideas that reflect on the past 12 months, celebrate the present, and bring hope for a brighter 2022....

As the focus shifts away from holiday sales and promotions this week, think about how you can connect with your customers personally and relieve any seasonal stress they may be facing. We’ve created a list of ideas on how you can better serve your customers through text messages this week....

Treat your customers this holiday season by focusing on their needs. Ease the holiday burden on your customers by leveraging Solution By Text's powerful toolbox. Here are a few ideas to carry you through the next few weeks......

New leadership, a growing team, and a newly designed platform expand our ability to help you connect. Our mission is to evolve the way businesses interact with their customers. The Edison investment in Solutions By Text provides enormous potential for the continued expansion of our compliant text-based solutions for our clients and partners....

If you are in the collections or accounts receivable business Solutions by Text's integration with Collect! Debt Collection Software provides the combination of speed and security you need....

The global supply chain shortages have hit manufacturing and retail companies, but all businesses should consider how they would respond given the same challenges. Unparalleled customer service is key to coping during times like these. Solutions by Text’s Two-Way Texting takes customer service to a new level, leaving your customers satisfied and loyal....

Solutions by Text, provider of the text messaging platform for consumer financial services institutions, today announced raising $35 million in growth financing. Edison Partners led the transaction with participation from Stifel Venture Bank, a Division of Stifel Bank. The company is also announcing the appointment of payments industry leader David Baxter as Chief Executive Officer....

With Thanksgiving behind us, the holiday season is midway through. Now is the time to check in on your holiday SMS campaign and make any adjustments. With increased spending this season, take advantage by creating a great SMS texting plan this holiday season!...

Implementing a Holiday SMS Campaign will let your customers know the best way to find your products and services this season regardless of your sales channel. In part 2 of our Holiday SMS Campaign series, we will explore how real-time text messaging leads to a better customer experience and return business....

Creating an SMS campaign is the best way to reach your current customers and reach out to those you haven't interacted with lately. In part one of this two-part series, we will discuss the benefits of scheduling text messages in advance....

“If your consent is properly drafted, you will not need to opt the customer in every time you send a text—you will already have permission to send your recurring messages,” Payton says. Once consent is obtained, she recommends sending customers an opt-in confirmation text message right off the bat, “so you have a written record confirming the customer has enrolled in your text message program.”...

SmartURL™ lets you create, customize and track shortened URLs directly in the SBT software. Its usefulness extends far past the original intent of link sharing, making it a powerful and necessary tool in your communication arsenal. In this article, learn about seven advantages of using SmartURL™ and how it helps you create efficient workflows, engage with your audience, and build brand awareness....

Emojis by Text™ is a powerful business emoji feature in SBT's product toolbox that comes with many benefits to your clients from increased engagement and trust to brand awareness. However, if you don't know best practices, you can fall pray to making common mistakes while using a business emoji. We've come up with four best-practice strategies to help you use Emojis by Text™ to it's fullest. ...

Solutions By Text's SMS One-Time Passcode (OTP) widget brings businesses a secure, convenient, and fast solution for customer authentication. SMS OTP (One-Time Passcode) addresses a market need for a simple, turnkey, off-the-shelf authentication solution that does not require IT engineering resources or API integrations....

Are you utilizing short URLs for your business? If you aren’t branding them, you are missing out on an easy way to build your brand’s recognition and awareness. SmartURL™ allows you to create, customize and track shortened URLs directly inside the SBT software. This tool has money-saving and engagement-boosting capabilities that can be in your SMS, social media, and email campaigns....

FIntegrate announces integration of Solutions By Text technology with its collections and recovery solution for financial institutions to provide fast, automated, convenient customer communication and payment via text....

Inc. magazine today revealed that Solutions by Text is No. 3890 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy’s most dynamic segment—its independent small businesses....

Every day, as many as 100,000 cell phone numbers are reassigned — this adds up to more than 36 million reassigned numbers every year. Each reassigned cell phone number is more than just a potential missed connection, more than just failing to inform a customer about an offer or an important account update....

It has been weeks since the Supreme Court handed down a unanimous decision in the Facebook v. Duguid case, and we are still reeling! The telecommunications industry had been anxiously awaiting this decision, and the result was worth the wait. ...

Joel is joined by Danny Cantrell, CEO of Solutions by Text, to discuss the company's focus on compliance, and how Solutions by Text can be a powerful component of the Omni Channel toolbox....

On a new episode of ACA Cast, Solutions by Text Vice President of Compliance and Risk Management Amanda Payton provides a roadmap for texting in a discussion with ACA Director of Education Kelli Krueger....

Companies looking to reach consumers in order to obtain a piece of their income tax refunds need to be proactive and start planning their campaigns now....

If your business is not currently using text messaging to communicate with your clients, you are missing out on the most popular, efficient, cost-effective communication tool available....

It may seem like the die has been cast on the 2020 holiday shopping season, but there is still time to woo all of the people who have not yet wrapped up their gift buying, which is most consumers....

In this episode of the AFSA Extra Credit Podcast, we talk with Danny Cantrell, CEO and Co-founder of Solutions by Text. Danny has played an integral role at AFSA and is a mainstay at AFSA conferences and events. His expertise and thoughtfulness have helped accentuate the important role that AFSA business partners play in the association....

Business Revolution Week: Digital Communications Roundtable A NEW AGE OF COMMUNICATION: HOW CAN CREDIT AND COLLECTIONS COMPANIES BEST UTILIZE DIGITAL CHANNELS WHILE MAINTAINING COMPLIANCE?...

Join us in this session as we hear from two industry experts on leveraging mobile technology to improve engagement while remaining compliant....

The mobile carriers have released a new Carrier Code of Conduct that will impact all industries moving forward. Mike Cantrell, President of Solutions by Text, explains how you can prepare your business for these changes....

After years and years of seeing more retailers open their doors earlier and earlier on Thanksgiving Day and Black Friday, 2020 appears to be the year when all that stops, forcing marketers to get creative with how they capitalize on such an important shopping day....

Tune in to this episode for an interactive and informative discussion on the evolution of text messaging, how ARM professionals can understand regulations on text communications, fitting text messaging into other communication channels at your agency, two-way text messaging with consumers, and much more....

Halloween is going to look a little different this year, thanks to COVID-19, but retailers are not expecting as ghastly an outcome as they may have predicted a few months ago, leading many stores and franchises to be very proactive in using text messaging to reach those who will be celebrating....

Join us in this session as we hear from three industry experts on leveraging mobile technology to improve engagement while remaining compliant....

COVID-19 has turned 2020 completely upside down, so why wouldn’t it impact with the holiday shopping season as well? Seventy-five percent of retailers expect a longer holiday shopping season this year...

Hear from some of our clients about the success they are having in the Financial Services industry. Solutions by Text is the compliance first choice for your secure business texting strategy....

Finding a way to communicate and be able to securely send documents to co-workers, customers, and colleagues has never been more important. Enter SmartURL™ from Solutions by Text — an easy-to-use tool that helps save companies money on printing and postage by acting as a paperless solution to communicate and track engagement....

SMS messaging is one of the fastest growing channels for business communication. Business text messaging is not just for traditional marketing campaigns and outreach efforts, but also customer notifications and important account-related messages....

Verify by Text is designed to confirm a customer has possession of the mobile device providing an added layer of consent....

Buying online means using forms of currency other than cash. Debit and credit card transactions will continue to be hugely popular.It is much more likely to reach someone via a text message than any other type of offer. ...

Inc. magazine today revealed that Solutions by Text is No. 2702 on its annual Inc. 5000 list, the most prestigious ranking of the nation’s fastest-growing private companies....

Text messaging has already been established as a high-percentage way of ensuring that customers are receiving and reading your important communications. Continuing to send text messages during this important season is a great opportunity to show your customers you care and are there to help them in any and every way needed....

Text messaging is, by far, the most preferred method of communication among people across the United States today. Text messages are read — and responded to — faster than any other communication channel...

Pay by Text lets you quickly send out billing statements and provides a direct means of communication with the consumer on their own terms. SMS billing allows you to get paid faster while building a relationship with your customer base....

Text Pay, from Solutions by Text, offers the opportunity to ditch paper statements and increase the number of on-time payments from your customers, while also fostering improved communication...

Solutions by Text can review a company’s customer logs and identify which customers have not yet received a request to be opted in to consent to receive text messages from a company. ...

It’s a different world today than it was a few months ago. Back then, phrases like self-quarantine, shelter-in-place, social distancing, and coronavirus were......

Being able to communicate mass updates to a team of employees has never been more important. There has not been a national emergency of this size and scope in two generations. If you needed to send a message like this......

Solutions by Text is closely monitoring the evolving circumstances related to the Coronavirus (COVID-19). Members of the Executive Team meet daily to review the most current guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO), and state and local authorities and are making proactive adjustments to our preparedness and response plan....

Text Messaging Services For Business: Why have text messages become such a popular tool for businesses and consumers to communicate with one another? SMS Marketing allows businesses to reach consumers through text billing, text to pay and two way texting, unlike invasive phone calls and junk emails. 98% of text messages are read within two minutes of being sent....

Business SMS marketing is a great way to keep consumers updated about sales, special offers, appointment and payment reminders, service outages, and other important developments. But it’s important to know a consumer’s rights and follow compliance. ...

The future of business sms texting is rich communication services. RCS messaging allows user to send higher-resolution photos and you can see those bubbles to know that someone else is typing a message. It offers more opportunities for business to better interact with their customers and prospective customers than a traditional text message does....

To make your texting campaigns compliant, your company is required to comply with carrier compliance requirements, industry standards, and applicable law. We're experts at helping you connect and navigate these requirements. ...

Finance technology company White Clarke Group are pleased to announce an integration partnership with automated SMS software company Solutions by Text as part of their efforts to provide fast, convenient means of regular communication between lenders, dealerships and customers....

Uncertainty can often breed indecision and inaction, as fear — even in the face of proof to the contrary — can keep companies from jumping in and possibly losing out on an opportunity...

When it was first enacted back in 1991, the Telephone Consumer Protection Act only needed to apply to telephones. The first text message was more than a year away from being sent and was not on...

May 13, 2019 — Solutions by Text wants to applaud the Consumer Financial Protection Bureau in understanding the popularity...

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The CTIA recently published the Messaging Principles and Best Practices guide, which is to be used as a supplemental guide to the Short Code Monitoring Handbook. The Short Code Monitoring...

...specializes in automated text messaging. Established in 2008, the Dallas-based company was formed to identify and streamline communication......

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