The holiday shopping season momentum is building with only days left to Black Friday and Cyber Monday weekend. 2020 saw an increase in sales from digital channels, but commerce will likely see some of those numbers shift back to in-store shopping this year. (nrf.com) Implementing a Holiday SMS Campaign will let your customers know the best way to find your products and services this season regardless of your sales channel. In part 2 of our Holiday SMS Campaign series, we will explore how real-time text messaging leads to a better customer experience and return business. If you missed part one, catch up on how to take your holiday SMS campaigns to the next level by scheduling your messages.
Two-Way Texting allows you to communicate in real-time with your customers by sending and receiving text messages within the Solutions By Text software. Consumers have shown that they prefer to have conversational experiences in their interactions with businesses over one-sided messaging. (messagedesk.com) Two-Way Texting enhances your customers’ conversation experience, leading to more satisfaction, return business, and referrals.