Why Debt Collection Companies Work with SBT

Why the ARM Industry Chooses Solutions by Text

In the ever-evolving landscape of the Accounts Receivable Management (ARM) industry, selecting the right partner is paramount to success. At Solutions by Text, we pride ourselves on being more than just a service provider; we are a strategic ally that understands the intricacies of the ARM space and is committed to delivering unparalleled value to our clients. Our ARM tailored solutions such as Carrier Lookup and SmartURL™ are designed to enhance your communication efficiency. In addition, our compliant approach and ability to safeguard your communications by partnering with multiple aggregators sets us apart. In this blog post, we’ll delve into the reasons why SBT stands out from the crowd, and why choosing us as your ARM communication solution can make all the difference.

Navigating the Compliance Labyrinth

As an ARM customer, we know the frustration that surrounds communicating with your customers while remaining compliant. The regulatory bodies and relevant laws governing the industry can be intimidating: TCPA, CFPB, FCC, CTIA—this alphabet soup can be overwhelming. What sets us apart is that we incorporate wireless carrier requirements into our entire messaging ecosystem to ensure that our content is initially approved for transmission and can continue to deliver successfully. This minimizes the risk of being flagged as spam, blocked, or blacklisted, safeguarding the integrity of your communications. Our ability to provision a short code in the 3rd party space is a testament to our commitment to compliance.

Mitigating Regulatory Risks and Aggregator Challenges

Companies in the ARM space are no strangers to rapidly changing regulations and business continuity challenges. Around 10 to 15 years ago, collection companies took a straightforward route by partnering with their local banks to obtain a merchant ID for processing payments within the 3rd party space. Over time, these local banks developed a risk profile that didn’t align with the 3rd party collections business model. This resulted in a challenging situation where collection agencies found themselves in a tight spot. The local banks would abruptly inform their clients (the collection companies) that they had just a week to locate another processor. This led to a chaotic scramble as collection companies struggled to recover, often waiting months to be able to process credit card or debit card payments once more. The new processors they turned to took advantage of the situation by imposing exorbitant fees, often exceeding 5% per transaction, knowing the collection agencies had limited options.

The emergence of a new group of innovative payments firms filled a critical gap created by the local banks’ actions. These new players in the 3rd party space provided payment solutions to collection companies. Turning our attention to the realm of text messaging, a similar pattern emerges. Companies that operated with a sole aggregator placed their clients at considerable risk in the 3rd party space. When these aggregators instituted impactful changes with little notice, companies were left scrambling to find alternative texting providers.

This is precisely where Solutions by Text stands out. Not only do we prioritize compliance, ensuring every aspect is meticulously managed, but we also provide a unique layer of protection for our clients. We offer redundancy from an aggregator perspective, a feature that sets us apart. What’s more, SBT has successfully obtained short codes on behalf of 3rd party clients. This distinctive capability underscores our commitment to innovation, security, and uninterrupted service for our clients.

In a landscape where the past can repeat itself, SBT’s proactive approach and unparalleled offerings ensure our clients are shielded from disruptions and challenges that have historically plagued the industry. We bring more than just a solution; we provide peace of mind.

SBT Solutions: Empowering ARM Communication

At SBT, we offer a suite of solutions tailored specifically to the ARM industry, designed to enhance communication efficiency and elevate your bottom line. Here are some of our standout solutions:

  • Carrier Lookup: By identifying carriers and discerning mobile vs. landlines, we ensure our clients efficiently start their messaging campaigns, are not needlessly wasting text messages on landline numbers, and are provided with data relevant to the specific wireless carrier being contacted.
  • TextIQ: Monitoring for deactivated or ported numbers, TextIQ ensures your company can minimize the risk of an improper third-party disclosure. Our database is updated on a daily basis, ensuring you have the most accurate, up-to-date information.
  • SmartURL™: Our private, proprietary link shortener, SmartURL, maximizes successful message delivery, minimizing disruptions and ensuring your linked content is accessible.

Experience the Future of ARM Communication with SBT

Solutions by Text is not just a service provider—it’s a partner that brings value, expertise, and innovation to the ARM industry. The ARM messaging solutions offered by SBT empower professionals to communicate effectively, recover efficiently, and thrive amidst industry challenges. Whether it’s staying ahead of compliance or leveraging cutting-edge technologies, SBT’s commitment to your success is unwavering.

Take it from our client, PayCourt, Rick Bonitzer, CEO and President, had this to say:

“SBT’s ARM-specific compliance expertise and texting etiquette are key differentiators in the market — no one can compete with SBT’s ability to provision short codes. Text, and you get right-party connection that is driving KPIs to SMS, especially when people owe money. SBT is a true partner to the ARM industry.”

Ready to reshape your ARM communication strategy? Explore SBT’s ARM Text Solutions and discover the power of compliance-driven, technology-driven, and expert-driven communication in the world of Accounts Receivable Management. With SBT by your side, the future of ARM communications is brighter than ever.

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