With 95% of consumers reading text messages from businesses within 3 minutes, customer authentication is more important than ever when communicating sensitive matters. Solutions By Text’s SMS One-Time Passcode (OTP) widget bridges that gap, giving businesses a secure, convenient, and fast solution. SMS OTP (One-Time Passcode) addresses a market need for a simple, turnkey, off-the-shelf authentication solution that does not require IT engineering resources or API integrations.
Why You Should Add One-Time Passcode To Your SMS Strategy:
The average response time for text messages is 90 seconds, compared to the 90 minutes it takes to respond to an email. Providing secure access to sensitive information through the most utilized communication channel increases business efficiency and trust. OTP provides users with a unique passcode that is valid for a single login or transaction. Passcodes allow for an extra layer of security that is not available with traditional, single-use, static passwords that are typically user-created and weak.
This widget is accessible via any internet-capable device, making it an excellent tool for centralized contact centers, brick-and-mortar locations, and third-party service providers. SBT’s OTP widget integrates into agent-facing apps and websites.
The OTP widget does not require an in-house IT team or a unique API to get started. SBT’s team can have you up and running in a matter of days, not weeks or months, so there is little to no delay in providing a high level of security.