New SBT Research with Datos Insights Finds Two-Thirds of Consumers Expect to Pay a Bill in Three Steps or Fewer
The study finds that consumers act faster on text, favor simpler payment experiences when obligations are similar, and abandon payment journeys that are too complex. DALLAS, TX — September 30, 2026 — Sixty-seven percent of U.S. consumers expect to go from a payment reminder to a completed payment in three steps or fewer, according to…
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