As compliance becomes increasingly complex and consumer behavior continues to evolve, the urgency to stay ahead of the 2025 regulatory landscape is paramount. This session will provide insights from leading compliance experts on navigating the specialized requirements governing text communications and text-based payments. Attendees will gain valuable knowledge on building and maintaining compliant texting programs, understanding the current and future regulatory environment, and making informed strategic decisions for their communication and payment strategies.

Key Learnings:

• Regulatory Update: Gain insights into expected actions, legal decisions, and case decisions.
• Key Considerations: Understand the critical factors to consider for existing or future text programs to ensure compliance and effectiveness.
• Future Outlook: Anticipate future regulatory movement and prepare your organization for upcoming changes.

Dive into the latest disruptive technologies reshaping consumer lending. In this session you will gain a comprehensive understanding of the ethical considerations and opportunities presented by these technologies and learn actionable strategies to leverage them responsibly for a competitive edge in modern consumer lending.

Key Learnings:

• Insight into SBT’s stance on AI and its role in enhancing customer engagement and compliance.
• Exploration into the new landscape of modern digital lending and its implication on traditional lending models.
• Collaborative approaches with technology partners to effectively leverage new technologies, including AI.
• Look beyond traditional texting to discover up-and-coming messaging channels that will impact consumer communication.

We can’t wait to unveil our new market research report, hot on the heels of 2023’s State of Bill Pay report. This year, we worked with Datos Insights to conduct a large-scale study on consumer preferences and behavior as they engage throughout the lending and collecting funnel with their financial institutions. We’ll share insights on:

• How communication channels work together to provide the best consumer experience – and drive the best results
• How consumers are making decisions on which lending institutions to work with
• The best channel for consumers to receive critical loan or payment information, communicate with support agents, and reduce loan application abandonment
• And more

Take these learnings to inform your 2025 consumer messaging strategy.

Speakers: 

• Nick Babinsky, CPO & COO, SBT
• Sourabh Gupta, Co-Founder & CEO, skit.ai
• James Brown, Regional Director – OTT Partnerships North America, Infobip
• Garret MacArthur, SVP Chief Revenue Officer, GOLDPOINT Systems
• Shantanu Gangal, CEO, Prodigal

• Optimizing Integrations: Learn how companies are building innovative capabilities on top of SBT’s messaging platform through best-in-class third-party integrations.
• All about RCS: Rich communication services (RCS) is about to redefine what real-time consumer engagement looks like over messaging – find out the ‘what’, ‘when’, and ‘why’ regarding RCS.
• Flexible Loan Origination: See how lenders are leveraging messaging during the loan origination process to increase application speed and completion rates.
• Automated Debt Negotiation: Watch how creditors and collectors are automating debt negotiations and other inbound servicing interactions through groundbreaking technology.
• Hyper-personalized outreach: See how AI is allowing creditors and collectors to breakthrough to consumers through highly personalized, timely, and effective messages.

Dive into insightful industry discussions led by our dedicated SBT partners. These roundtable sessions are designed to foster interactive, collaborative learning on critical topics such as elevating consumer experiences, refining omnichannel communication strategies, and leveraging outreach for substantial results. Engage in meaningful exchanges where participants can share challenges, successes, and best practices in a supportive environment. Join us to cultivate new perspectives, deepen industry connections, and gain actionable insights that drive superior customer engagement. Refreshments will be provided to fuel productive conversations!

Join current Solutions by Text customers as they share their remarkable success stories. Explore practical, real-world tactics and achievements, and hear firsthand how these organizations have leveraged SBT’s powerful tools to elevate their messaging and payments strategies. This session promises invaluable insights that you can immediately apply to enhance your own customer engagement and payment initiatives. Don’t miss this opportunity to learn directly from industry pioneers and transform your approach to achieving measurable results in messaging and payments.

Key Learnings:

• Explore the strategies that helped customers achieve 98% open rates in their messaging campaigns.
• Learn practical tactics for accelerating text-based payment processes from leading industry players in automotive finance, banking, and accounts receivable services.
• Understand how to effectively utilize SBT’s data visualization and reporting tools to track and optimize messaging performance, ensuring maximum engagement and ROI.
• Discover best practices for building and maintaining a responsive customer list, essential for sustaining long-term engagement and driving business growth.

Join us as we conclude FinText NOW 2024 with the SBT Core Value Customer Awards. This special ceremony celebrates customers who embody our core values of: Allyship, Pioneering spirit, and Excellence. Hosted by our CEO, David Baxter, this event highlights the remarkable achievements and contributions of our outstanding customers. Don’t miss this opportunity to applaud industry leaders and champions of innovation who have set new standards in customer engagement and service excellence.