Text + Payments. Reimagined.
Integrated Solutions for a Seamless Payment Experience
The future of payments is here. Enter: FinText™, the industry-leading text and payments platform designed for consumer finance. From notification to transaction, FinText™ provides the most immediate, accessible, and effective channel to connect and drive response.
The next generation of payments by text is FinText™ – a text messaging and payment platform designed specifically for financial account management… helping you to engage with consumers from application to invoice notice to payment processing!
Eliminate the headache of integrations. It’s all under one platform.
Text is the most effective and efficient channel to reach your customers.
of consumers use their texting app at least once per day.
of consumers prefer receiving text messages over phone calls and email.
of bill pay customers would be more likely to pay bills on time by text.
kept rate achieved by auto finance company.
SMS & MMS Messaging
From simple one-way texting to two-way conversational messaging, FinText™ drives your team to engage with customers using a library of custom templates designed for the highly-regulated financial industry.
- Drive conversations with customers with both one-way and two-way SMS messaging
- Send and receive documents via MMS messaging
- Drive action with secure, shortened URLs
- Increase security with one-time passcodes
- Create fast and frictionless responses with keywords
- Build a library of templates that resonate with customers and keep you compliant
- Deliver a seamless and easy payments experience with TextPay
FinText™ next-gen platform gives you the ability to quickly and securely process payments, with text-based billing reminders, simple collection statements, and mobile-enabled payment system. The results speak for themselves: Improved on-time payments, reduced collection costs, and increased customer satisfaction.
Benefits of FinText™ payment processing:
- Build trust with compliant branded payments experiences
- Drive revenue with payments deposited quickly and securely to your organization
- Outperform other channels with a simple, 3-step payment experience
- Simplify vendor management and reporting with one vendor for text and payments
- Update all systems with real-time data posting with the most recent payment activity
It’s simple, fast, frictionless, and convenient for your customer.
Reporting & Analytics
Maximize results by understanding how your messaging programs are performing. Use our data visualization tools and operational reporting capabilities to understand:
- Delivery rates
- Customer engagement
- Response rates by campaign with insight on response pike periods of the day, week and month
- Actions taken
- Opt-in and opt-out rates overall or by template
- SmartURL® detail reporting with transaction level information with insight on device and operating system
You don’t have to navigate the rules and regulations of text messaging on your own. We build compliance into everything we do, from our relationships in the industry to our technology to our support. Our commitment to compliance ensures you are following best practices and guidance to build trust with your customers and keep your business safe.
Compliance is who we are.
Solutions by Text provides a compliance-first approach to serving our customers. SBT uses best practice and sound regulatory direction when establishing benchmarks and deliverables to its clients. SBT takes the guesswork out by providing a proven logical simplified approach.
- Verify by Text capability to confirm that a customer has possession of the mobile device
- Message templates to ensure you communicate with compliance
- TextIQ™ to help you maintain an active and clean database
- Deactivation Logic® that provides daily monitoring of deactivations and ported numbers
- Support for provisioning your communications codes: dedicated short codes and 10DLCs