Text + Payments. Reimagined.
Integrated Solutions for a Seamless Payment Experience
FinText™ Platform
The future of payments is here. Enter: FinText™, the industry-leading text and payments platform designed for consumer finance. From notification to transaction, FinText™ provides the most immediate, accessible, and effective channel to connect and drive response.
The next generation of payments by text is FinText™ – a text messaging and payment platform designed specifically for financial account management… helping you to engage with consumers from application to invoice notice to payment processing!
Eliminate the headache of integrations. It’s all under one platform.
Text matters.
Text is the most effective and efficient channel to reach your customers.
of consumers use their texting app at least once per day.
of consumers prefer receiving text messages over phone calls and email.
of bill pay customers would be more likely to pay bills on time by text.
SMS & MMS Messaging
From simple one-way texting to two-way conversational messaging, FinText™ drives your team to engage with customers using a library of custom templates designed for the highly-regulated financial industry.
- Drive conversations with customers with both one-way and two-way SMS messaging
- Send and receive documents via MMS messaging
- Drive action with secure, shortened URLs
- Increase security with one-time passcodes
- Create fast and frictionless responses with keywords
- Build a library of templates that resonate with customers and keep you compliant
- Deliver a seamless and easy payments experience with TextPay
Payment Processing
FinText™ next-gen platform gives you the ability to quickly and securely process payments, with text-based billing reminders, simple collection statements, and mobile-enabled payment system. The results speak for themselves: Improved on-time payments, reduced collection costs, and increased customer satisfaction.
Benefits of FinText™ payment processing:
- Build trust with compliant branded payments experiences
- Drive revenue with payments deposited quickly and securely to your organization
- Outperform other channels with a simple, 3-step payment experience
- Simplify vendor management and reporting with one vendor for text and payments
- Update all systems with real-time data posting with the most recent payment activity
It’s simple, fast, frictionless, and convenient for your customer.
Reporting & Analytics
Maximize results by understanding how your messaging programs are performing. Use our data visualization tools and operational reporting capabilities to understand:
- Delivery rates
- Customer engagement
- Response rates by campaign with insight on response pike periods of the day, week and month
- Actions taken
- Opt-in and opt-out rates overall or by template
- SmartURL® detail reporting with transaction level information with insight on device and operating system
Compliance
You don’t have to navigate the rules and regulations of text messaging on your own. We build compliance into everything we do, from our relationships in the industry to our technology to our support. Our commitment to compliance ensures you are following best practices and guidance to build trust with your customers and keep your business safe.
Compliance is who we are.
Solutions by Text provides a compliance-first approach to serving our customers. SBT uses best practice and sound regulatory direction when establishing benchmarks and deliverables to its clients. SBT takes the guesswork out by providing a proven logical simplified approach.
- Verify by Text capability to confirm that a customer has possession of the mobile device
- Message templates to ensure you communicate with compliance
- TextIQ™ to help you maintain an active and clean database
- Deactivation Logic® that provides daily monitoring of deactivations and ported numbers
- Support for provisioning your communications codes: dedicated short codes and 10DLCs
FinText™ At-A-Glance
SMS Messaging
One-Way and Two-Way Texting
From simple one-way texting to two-way conversational messaging, FinText enables your team to engage with consumers using a library of custom templates designed specifically for the highly-regulated financial industry. SMS messaging
- Enables immediate conversational engagement between consumer and agent
- Has a higher open rate than other modes of communication such as email or postal mail
- Can be read on any device and doesn’t require additional apps
MMS Messaging
Securely Send and Receive Documents
Decrease agent processing times and increase response rates by getting the information you need from your customers — fast.
- Reduce operational costs with efficient and secure document handling
- Decrease processing time for transactions that rely on documentation
- Increase effectiveness of programs that rely on sending and receiving documents
Scalable SMS Gateway
Whether you are a small business or large enterprise, our expandable gateway enables you to send text messages at a rate which delivers messages at the right time and keeps you compliant. Having a scalable solution provides flexibility to meet industry changes and demands.
URL Shortener
SmartURL® allows you to create, customize and track shortened URLs directly inside the SBT software. Depending on your configuration, you can receive detailed reports of a specific customer’s activity and track whether they clicked on a link and viewed the document you sent them or were redirected to a website.
Carriers recognize short URLs as being generated from either public or private sources. Text messages with short links created by public generators are often flagged by cellular carriers as spam and blocked from sending. Links generated by private generators such as SBT’s SmartURL® are not blocked – enabling you to reach more of your audience.
Your shortened URL can be used in SMS text messages, social media, and email. Take your short URL to the next level with a custom branded domain. Customize your URLs for company branding.
Keywords
The powerful capability of Keywords enables you to create custom communication campaigns that serve just the right response to specific interests – from mobile business cards to informational links.
- Increase consumer satisfaction by serving specific content
- Segment contacts by interests
- Provide customer with contact information, resource links, educational content, and interactivity
Payments by Text
FinText™ is the first text messaging platform with a native payment portal. Other pay-by-text vendors rely on outsourcing either the text messaging platform or the payment platform – and none of them provide compliance support or guidance – putting you at risk for compliance infractions. It’s what makes us different. It’s what makes you successful. Learn more
One-Time Passcodes
Support customer authentication with a randomly generated one-time passcode delivered via SMS. Solutions by Text One-Time Passcode (OTP) adds a layer of security to verifying a customer’s identity or confirming an action by sending a five-digit numeric code to their mobile number by text message. Because of its unique real-time delivery, OTP is ideal for use cases that range from two-factor authentication to phone support identity validation.
Verify by Text
Verify by Text is designed to confirm that a customer has possession of the mobile device providing an added layer of consent. SBT goes to great lengths in providing your company TCPA best practices through the proven method of establishing a digital signature and the most compliant patch to opt-in verification.
- Prevents fraud
- Provides greater security
- Convenient for consumers
Carrier Lookup
Carrier lookup is the process of checking a phone number to determine if it is a valid number and whether it is a cellular number or a landline.
When starting a messaging campaign, it is imperative to verify that the number you have is a valid cellular number.
Subscriber Management
Subscriber management is the process of monitoring numbers for deactivation. It is also known as right party contact (RPC) monitoring.
It ensures that the number you are sending a message to is the person you intended to reach. If a number has been deactivated, we notify you and remove that number from your database.
Short Code Provisioning
Short codes are special 6-digit or 5-digit numbers that are leased by carriers and used for sending text messages.
Short codes are used when sending high-volume two-way SMS and MMS messaging.
Solutions by Text is a trusted provider of short codes. Talk to one of our team to learn more.
Long Codes/10DLCs
Long codes and 10DLCs are traditional 10-digit telephone numbers dedicated to text messaging. 10DLCs support promotional and transactional messaging and are only available in the United States.
Deactivation Logic
Deactivation Logic is the process of monitoring deactivated, ported, or reassigned numbers to ensure you have accurate records, maintain standards, and avoid violations and penalties.
To address the need to recycle mobile phone numbers more efficiently, carriers are required to report any changes within their network on a daily basis, thus, creating a much shorter window for recycling a deactivated mobile number and creating a live account.
Deactivation Logic™ protects you from any potential regulatory and legal violations by providing you with a layer of protection to ensure that a message is NOT sent to a recycled mobile number. This protection fully complements our dedication to compliance and the ever-changing landscape of the mobile industry.
Message Template Library
Templates That Keep You Compliant
In the highly-regulated financial and communications industries, what you say in outbound text messages, when you send outbound text messages, and how you respond to conversational or inbound messages are all subject to government, industry and carrier regulations. Solutions by Text works with you to create compliant templates specifically for account management and transactional messaging. Compliant message templates not only prevent agents from sending freeform messages that would put you at risk for penalties but enable you to get started with your text messaging strategy quickly.
- Empower your team to work more efficiently.
- Prevent agents from sending freeform messages.
- Reduce your compliance risk.
- Increase consumer satisfaction.
- Accelerate conversational messages and resolution.
So, whether you have an internal team dedicated to compliance or need compliance support, our compliance experts will provide best practices and compliance guidance to help you reach your business goals.
Custom Branding
BrandID enables you to customize the messaging display.
- Using your logo for a better consumer experience
- Establishing trust with your consumers