Join us in Nashville for

FinText 2023

Customer Conference

October 16-18, 2023


Solutions by Text is pleased to announce that the FinText 2023 customer conference will be held October 16 – 18 at the W Hotel in Nashville. Each day will be full of interactive sessions with industry leaders and networking opportunities (and a little honky-tonking!).  Learn and discuss the future of texting and payments, best practices in compliance and regulation — and how FinText from SBT is pioneering the way companies engage, interact, and transact with their customers in real time.


5:30 – 7:30 pm Welcome Reception
8:00 – 9:00 am Breakfast
9:00 – 9:20 am Conference Kickoff with SBT CEO, David Baxter
9:20 – 10:05 am

INDUSTRY KEYNOTE: The Future of Payments

Don’t miss out on our keynote presentation featuring Peter Davey, Venture Partner at Alloy Labs. He will delve into captivating advancements across the industry, ranging from game-changing technologies to budding trends that are influencing the landscape of banking and payments now and into the future.


  • Peter Davey, Venture Partner at Alloy Labs


10:05 – 11:00 am

FIRESIDE CHAT: How AI is Changing the Game

Hear from leading experts in messaging technology on their predictions for how we’ll see AI change the game in consumer finance. We’ll discuss:

  • The future of agents and call centers
  • Maintaining the consumer experience
  • Benefits – and risks – of relying on AI


  • Subra Viswanathan, EVP Technology at Solutions by Text
  • Ranjan Dharmaraja, CEO at Quantrax Corporation, Inc.


11:10 – 12:00 pm

KEYNOTE: The State of Bill Pay

Get first dibs on the exclusive unveiling of our market research report, delivering real data about how consumers are paying their bills today, how they expect to pay over the next 12 months, and how you can use this real data to stay ahead of the game. Partners will join us onstage to discuss findings, insights, and using this data to build a future-proof strategy for messaging and collecting payments in 2024.


  • Mike Rogers, Chief Business Development Officer at Solutions by Text 
  • David Albertazzi, Director, Retail Banking & Payments at Datos Insights


12:00 – 1:15 pm


1:15 – 2:15 pm

PANEL: Compliance Forum: 2024 Regulatory Update

Join an in-depth session with compliance experts on shifting regulatory requirements as we go into 2024. Take advantage of SBT’s relationships with leading regulatory bodies as we discuss how to guide our industry down a path that benefits lenders and consumers alike. In this session we will highlight:  

  • Compliance myths you thought were true – debunked 
  • Recent changes in text and payment compliance that affect your business
  • What we expect to see happen in 2024
  • How we are advocating to keep the channels open


  • Amanda Payton, General Counsel at Solutions by Text
  • Chuck Dodge, LLP Attorney at Hudson Cook
  • Jeff Simmons, Vice President- Technology Programs at CTIA


2:15 – 2:45 pm

Coffee with Partners

2:45 – 3:45 pm

PANEL: The Real-Time Ecosystem: Drive Payments to Your Advantage

It’s no secret we are in a market where consumers have choice – which means that our work of delivering exceptional consumer experiences that drive your bottom line is never done. Join us as we talk through shifts in consumer preferences and how optimize your strategy to drive value to your business – in real time.


  • Nick Babinsky, Chief Product Officer at Solutions by Text
  • John Turnage, President at Southern Credit Adjusters
  • Rob Kennedy, VP of Sales at Nuvei
  • Jason Smith, VP, Channel Sales and Business Development at Papaya Pay


4:00 – 5:00 pm


6:00 – 8:00 pm

Customer Appreciation Event

8:00 – 9:15 am Breakfast
9:15 – 9:30 am Welcome and Kick Off
9:30 – 10:30 am

PANEL: Customer Best Practices

Reducing charge-offs? Accelerating payment timelines? Increasing promises kept rates? Decreasing opt-outs? What matters most is how industry leaders are actually doing it in the real world. Join current Solutions By Text consumers who are seeing world-class results, and take home some practical tactics that will influence your messaging and payments programs today.


  • Leigh Ann Lindsey, Head of Strategic Accounts at Solutions by Text
  • Kristyn Leffler, VP, Digital Strategy & Operations at Resurgent
  • Rafe Dunlap, VP, Head of Collections at Lending Club
  • Chris Thornton, SVP, Risk Services at Premier Bankcard


10:30 – 11:00 am Coffee with Partners
11:00 – 12:00 pm


We’ll end FinText 2023 on a high note – talking about the exciting additions SBT is bringing to you to make your texting and payments programs more effective and efficient. Join us to hear about how payment processing, rich messaging, and more can power your communications programs and drive better results for your business.


  • David Baxter, CEO at Solutions by Text
  • Nick Babinsky, Chief Product Officer at Solutions by Text


12:00 – 1:00 pm Lunch

Travel and Hotel

The W Nashville stands in the heart of downtown Nashville in The Gulch neighborhood — just a short walk to Nashville’s live music scene, the magic of Broadway, The Ryman, and The Country Music Hall of Fame.


The special SBT room rate has expired. Please contact jmore@solutionsbytext for last minute hotel options.

Air Travel

Nashville International Airport (BNA) is 8.7 miles from the W Nashville hotel. 


Space is limited! Register today!