Solutions by Text is here to help you connect!
Our approach is proven and effective and it’s the same for every client, whether big or small. We remove the guesswork by providing sound advice and strategies for success based on hard data and years of experience.
We’re here to answer your questions. Let us show you how you can leverage real-time SMS responses to reduce your costs and increase your earnings.
Since 2021, Solutions by Text has been providing MeridianLink users with a fully compliant texting solution through our own global SMS platform.
Use Two-way texting as a bridge to your virtual agents
Two-way texting is a great way to stay connected with your customers during this critical time. Put a text response INBOX in the hands of your trained staff and start a conversation with your customers. Whether you’re answering billing questions, keeping borrowers current on their payments or updating customer records, with SBT, your customer communication happens in real-time.
- Inbound messages are processed and inserted to the debtors automatically
- Compliant Opt-in Methods and Messaging considerations
- Read the sent and received messages in the notes field
- Find and report vis SMS contacts
- Removes landlines and invalid numbers from your client list to ensure your customers can receive your texts to their cell phone numbers. Query the current state of phone numbers. Mark phone numbers which can send/receive SMS messages and verify opt-in status.
Automated triggers can be set up to send your customers friendly text message notifications about their account’s status. Remind them of an upcoming bill, notify them when a payment has been missed, or even a personalized Happy Birthday message. Whatever the occasion, your clients can benefit from Account Reminders by text because it’s a great way for them to stay connected with your business. Reach out to your customers during this critical time to set up payment options.
Deactivation Logic provides you with a daily email report with deactivated numbers. This helps identify customers who are no longer reachable by text or phone. This ensures your text and automated dialer programs are not targeting deactivated numbers.
Send Opt-In Request serves as an additional layer of compliance and documents the customer request and permission for your SMS campaigns.
Capabilities at a Glance
Experience the platform that turns text communication into customer action.
Let’s talk about how an integrated text and payments platform can increase your earnings, improve operations, and build stronger customer relationships.
Contact a solutions consultant to get started!