Compliant Conversations Pay Off™
SBT operates at the intersection of telecommunications and consumer finance, helping businesses navigate the complex regulatory landscape of text messaging. From federal laws to carrier guidelines and industry-specific requirements, we ensure your messaging program is built to comply and designed to scale.
At SBT, we don’t just understand the rules, we build our entire platform around them.
Compliance is Complex. Your Messaging Partner Shouldn't Be.
Texting in regulated industries isn’t as simple as hitting “send.” Compliance is non-negotiable, with layers of rules that can feel overwhelming, but with the right partner, it doesn’t have to be complicated.
Telecommunications Regulations
Every business sending text messages must follow federal laws like the Telephone Consumer Protection Act (TCPA). These regulations set the baseline for what’s permitted—and what can result in costly penalties.
Carrier Use Policies
In addition to federal rules, mobile carriers like T-Mobile, Verizon, and AT&T enforce their own messaging policies—often stricter than federal regulations. We stay ahead of these evolving standards, so you don’t have to.
Industry Requirements
Regulated sectors like debt collection and healthcare face additional compliance layers, including laws like the Fair Debt Collection Practices Act (FDCPA). We help you meet these requirements while maintaining an effective, consumer-first communication strategy.
Purpose-Built for Compliant Messaging
SBT offers numerous features within its platform to safeguard customers.
Our integrated architecture maintains continuous compliance, mitigating risks and fines throughout the life of your texting programs. FinText™ hosts a suite of compliance features:
- Deactivation Logic
- Carrier Lookup Services
- Subscriber Management
- Advanced Fail-Safes and Screening Processes
- Compliant Messaging Templates Library
- Opt-in and Opt-out Management
- PIN Validation
- TextIQ
The SBT Text Message Journey
Pre-Built. Pre-Vetted.
Ready to Send
In regulated industries, speed shouldn’t come at the expense of compliance. Whether you’re launching a large-scale marketing campaign or engaging in two-way servicing conversations, every message must meet strict regulatory standards to avoid fines, penalties, or carrier shutdowns.
SBT accelerates your time to market with a library of pre-approved messaging templates, developed by compliance experts who understand the complexities of consumer finance regulations. Purpose-built for account management and transactional messaging, these templates help reduce internal review cycles so your teams can move faster with confidence.
