More Than a Message. A Better Way to Get Things Done.
Texting is already one of the fastest ways to reach customers. But for leading utility organizations, it is becoming much more than a notification channel.
It is a way to increase payments, reduce customer service costs, expand self-service, improve field operations, and make it easier for customers to take action.
The opportunity is not simply to send more messages. It is to rethink what can happen because of the message.
Download The Utilities Texting Playbook to see how utilities are using messaging across the customer journey to create better customer experiences and measurable business outcomes.
From customer communication to business impact
- A payment reminder can become a completed payment.
- A past-due notice can become an earlier account resolution.
- A service update can prevent an inbound call.
- An account question can become a self-service interaction.
- A technician notification can help create a smoother field service experience.
The Utilities Texting Playbook explores how messaging can remove friction between the moment a customer receives information and the action you need them to take.
See what texting can make possible
Inside the playbook, explore practical ways utilities can use messaging to:
- Make paying bills easier and create shorter paths to completed payments
- Resolve delinquent accounts earlier before servicing costs and complexity increase
- Reduce inbound call volume with proactive customer communication
- Expand self-service for routine account management
- Improve customer and field service experiences with timely updates
- Strengthen emergency communications during outages and severe weather
- Increase participation in customer programs including paperless billing, payment assistance, energy efficiency, and demand response
The impact is measurable
One utility organization saw 25% higher payment completion after moving from its previous messaging provider to SBT.
The same organization also achieved 7% higher customer engagement, helping more customers receive, engage with, and take action on important communications.
Texting can do more than keep customers informed. It can help move the business forward.
Reimagine What Messaging Can Do for Your Utility
See how leading organizations are turning everyday customer interactions into opportunities to increase payments, lower operational costs, and create better customer experiences.
Get the Playbook
