Results
Emerging Texting Program
Your texting program is off to a promising start—you’re already connecting with customers through their favorite communication channel! Now, it’s time to enhance your efforts and drive better results.
Here are some actions you can take to strengthen your program:
Ensure Compliance is Built into Your Foundation
Work with your legal or compliance team to pre-approve message templates. This reduces risk and streamlines time-to-send.
→ Learn how to stay compliant with texting
Start Personalizing Your Messages
Use behavioral triggers or customer preferences to deliver more relevant content. Add your brand logo or visuals to MMS messages to reinforce trust.
→ Explore MMS
Introduce Two-Way Texting
Go beyond one-way updates—allow customers to reply with questions or confirmations for faster resolution.
→ Learn more about two-way
Consider Embedded Text Payments
Give customers the option to pay directly in a conversation, improving convenience and reducing time to payment.
→ Check out FinText™ Payments
Keep pushing forward because, at Solutions by Text, we know that good conversations pay off!
👋 Let's Discuss Your Results Live
Resources for Emerging Texting Programs
Digital Denial
Insights from 1,506 U.S. borrowers reveal how text messaging can bridge the gap between lender offerings and borrower expectations.
Texting 101: Practical Applications
In this webinar, our experts at Solutions by Text walk through the core components of a successful texting program.
Compliance Checklist
This checklist is designed to help businesses, particularly in the finance industry, consider the fundamental requirements when designing their text messaging plan.