SERVICING

Increase Efficiency and Decrease Costs with Text-Driven Loan Servicing

Reduce call center costs by driving case resolution over text.

Text messaging reduces friction and enables seamless interactions to support the loan servicing process by engaging with customers through their preferred channel. Our SMS and MMS solutions empower lenders to drive operational efficiency through:

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Texting Solutions for Consumer Finance

Cost-Effective Customer Servicing

Leverage text messages for case resolution to decrease overheard expenses and increase efficiency of customer service operations.

Shortened Time-to-Revenue Cycle

Expedite the resolution process to accelerate the revenue cycle and increase overall profitability.

Streamlined Operational Workflows

Allocate resources more effectively and focus on revenue-generating activities.

Scenarios

Customer Support

SMS two-way texting enables borrowers to reach customer support agents with ease, facilitating quick and convenient resolutions to questions or concerns. MMS allows lenders to send supporting documents or images related to support inquiries, streamlining the resolution process.

Password Security

Deliver one-time passcodes (OTP) to support logins to financial apps and easily enable password resets.

Payment Reminders

Alert borrowers of due dates on up-coming payments to decrease the likelihood of delinquency.

Critical Alerts

Deploy text alerts to notify borrowers of account issues or impending actions, such as missed payments or potential defaults.

Appointment Scheduling

Enable borrowers to schedule meetings with agents via SmartURL© links, reducing administrative burdens and optimizing resource allocation.

95%
of consumers who made late payments would have valued a text reminder.

Two-Way Texting

Two-way conversational texting enables your agents to engage with consumers using a library of custom templates designed specifically for the highly regulated financial industry.

Empower real-time customer communication.