TextPay

TextPay

Solution by Text’s TextPay combines customer preference for text message communications with the convenience of payment options. With SBT’s TextPay, customers can authorize payments by replying to SMS text messages with pre-defined keywords.

Product Description

Customer payments fall into several categories depending on the preferred method of payment: 

• Auto debit / scheduled alerts – customers receive alerts when their payments are due and they are notified of automatic debits
• Payment reminders with self-service options – customers receive alerts when their payments are due and they can optionally navigate to a mobile payment portal to make payments, change method of payment or simply review their account
• Payment reminders with authorization/support response options – customer receive alerts when their payments are due and they can respond with keywords to authorize payments or optionally navigate to a mobile payment portal where they can change their method of payment, payment amount or simply review their account

TextPay enables customer self-service, provides flexible options to customize payments and meets evolving market requirements. As an example, for Auto-debit customers, their alerts include a customer service phone number and link to a mobile payment portal thereby reducing NSF rates and protecting payment processing services.

You can experience TextPay yourself!

First, copy and paste the following link into your browser: http://bit.ly/TEXTPAY_OPTIN. On the web page that is displayed, insert your cell phone number in the “Mobile Number” field and then click the “Submit” button. Next, reply to the message from your cellphone with these keywords in the following order:

1. AUTO – returns an auto debit sample message with customer contact options 2. OPTIONS – returns a payment
2. OPTIONS – returns a payment reminder/past due sample message with self-service options
3. INVITE – returns a message inviting customers to enroll in TextPay
4. ENROLL – returns a message with necessary details for the customer to complete enrollment in TextPay
5. TEXTPAY – returns a payment reminder message with a TextPay response option
6. PAYNOW – returns a payment confirmation message requiring the customer to confirm the action 
7. MORE – returns a sample message directing customers to a mobile login screen for
8. ACCEPT – returns a payment receipt sample message with a link to a mobile login screen

Enable TextPay today!

To get started please contact us at 800-979-1212 or [email protected]